SHIPPING

Order Processing:

  • Orders are processed and shipped within 1-2 business days of receipt, excluding weekends and holidays.

  • Customized or personalized items may require additional processing time.

  1. Shipping Options:

    • We offer standard and expedited shipping options.

    • Standard shipping typically takes 3-5 business days.

    • Expedited shipping delivers within 1-3 business days.

  2. Shipping Costs:

    • Shipping costs are calculated at checkout based on the selected shipping option and the delivery address.

  3. Free Shipping:

    • Enjoy free standard shipping on orders over a specified amount.

  4. International Shipping:

    • We currently do not ship to international locations.

  5. Order Tracking:

    • Once your order is shipped, you will receive a confirmation email with a tracking number to monitor your delivery.

  6. Delivery Issues:

    • In the rare event of a lost or delayed package, please contact our customer support for assistance.

RETURNS

Eligibility:

  • Items must be unused, in their original packaging, and in the same condition as received.

  • Some items, such as perishable goods, gift cards, and personalized/customized items, are not eligible for return.

  1. Return Period:

    • You have 21 days from the date of delivery to initiate a return.

  2. Return Process:

    • To initiate a return, call or email us with information on why return is needed

    • Include a copy of the packing slip or order confirmation in the return package.

  3. Return Shipping:

    • Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective item.

  4. Refund Process:

    • Refunds will be processed within 5 days of receiving the returned item.

    • Refunds will be issued to the original payment method.

  5. Exchanges:

    • We currently do offer direct exchanges.

  6. Damaged or Defective Items:

    • If you receive a damaged or defective item, please contact our customer support immediately for assistance.

  7. Restocking Fee:

    • A restocking fee may apply to certain returns, and customers will be notified of any applicable fees during the return process.

Note: This policy is subject to change, and any updates will be reflected on our website.